How can we help?

Help & FAQs

Getting Started

How do I create a One Click Maids Account?

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.

Do you service my area?

We service all of Tucson and surrounding areas (as far North as Marana and South to Sahuarita).

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

How much will it cost?

Our prices are based on the number of bedrooms(if you have more than 1 living room this counts as an additional bedroom) and bathrooms in your home. Select the number and the price will come up. For larger homes feel free to reach out to us and we would love to give you a quote 🙂

Do you bring your own cleaning supplies, products and equipment?

We bring our own cleaning supplies, but please let us know if you have any special requests and we would be more than happy to accommodate you.

Can I request special tasks or extras?

Definitely. Just let us know within 24 hours of your cleaning and we would be happy to accommodate you.

Manage Your Account

How do I change my address?

Log into your account and update your address in your upcoming booking. Alternatively you can can give us a call and we will update your address for you.

How do I change my credit card?

Log into your account and update your card on file. Your new card will automatically be noted as your default card.

How do I book my first appointment?

Simply go to our booking form and schedule your appointment online. Alternatively you can give us a call if there are any issues at all.

Pricing & Policies

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Trust & Safety

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

Is my billing information kept safe and secure?

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

What is your 100% satisfaction guarantee policy?

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

What is your refund policy?

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.